Yes, you can implement live chat on your ecommerce website. Firstly, choose a live chat or customer support platform that can integrate with your ecommerce websites such as Tidio, Zendesk, or Gorgias. Secondly, you need to add a live chat widget to your website for conversations between customers and company agents. Thirdly, setting up automated chatbots for greeting visitors is also a major requirement. You have to provide fast and quick responses to visitors’ queries and provide multi-channel support through emails, phone, and social media for ensuring the effective and desired performance of live or customer support service.